Your Questions, Answered

  • Our wholesale program is designed for boutique stores, concept shops, wellness studios, spas, yoga studios, hotels and corporate gifting agencies looking for modern, low-smoke incense that fits modern interiors and gifting needs.

    We work best with partners who value design, quality, and thoughtful curation over mass-market and traditional incense.

  • Our cones are developed to burn cleanly with significantly lower smoke, using modern fragrance profiles and a controlled and gentle scent diffusion.

    They are created for everyday living spaces, not religious uses - making them suitable for retail environments, wellness spaces, and design-led stores.

  • All our incense cones are crafted in small batches and hand finished in India, the world’s origin for incense making, but with a modern formulation and export-ready approach focused on clean burn, consistency, and contemporary aesthetics.

  • Our MOQs are intentionally kept low to make it easy for new partners to test the range:

    A minimum order of 50 retail boxes* is required. You can order an individual SKU or combination of SKUs to fulfil the minimum order quantity. Refer Products page for our SKU range.

    *Each retail box consists of 24 individual incense cones and 1 ceramic burner.

    Volume discounts are available as order quantities increase. Please contact us for a custom quote.

  • Yes, we ship internationally via express courier services such as FedEx, DHL, etc.

    • Orders are shipped directly from India.

    • Shipping costs will be included in the quoted price.

    • Tracking details are provided for every shipment.

    We typically ship within 3-5 working days after order confirmation.

    Note: For orders above 400 retail boxes, additional manufacturing time of 15-20 days shall be required.

  • Import duties, VAT/GST, or other local taxes (if applicable) are not included in our wholesale prices and are payable by the buyer upon import, as per local regulations.

    Most registered businesses can claim VAT/ GST credit on resale according to their country’s tax rules.

  • Yes. Sample kits are available for evaluation. Each sample kit consists of a complete retail box for each of our SKUs i.e., 5 individual retail boxes (each box contains 24 incense cones and 1 burner).

    We offer a paid sample kit, which is‍ 100% redeemable against your first wholesale order. The charges for the sample kits are:

    • USA: $50 per sample kit

    • UK: £30 per sample kit

    • Other countries: Please contacts us for a custom quote.

    These charges are to recover a small part of the international shipping fee and filter out any frivolous leads.

  • Each SKU comes in a premium gift-ready retail packaging designed for shelf display. Wholesale orders are packed securely in export-grade cartons to ensure safe transit.

    No additional repackaging is required on your end.

  • To place a wholesale order:

    1. Submit your order requirements by filling out the enquiry form on our website in the Contact section.

    2. We share final pricing, MOQs and shipping estimates based on submitted order requirements within 2-3 working days.

    3. Orders are confirmed on 100% advance payment basis.

    Payments are accepted via international bank transfers or other agreed methods.

  • At PAUS, each product is carefully crafted and quality-checked before dispatch. Due to the nature of our products, we follow a limited return policy.

    Wholesale orders are usually non-returnable and non-refundable, unless there is a manufacturing defect or shipping damage confirmed upon delivery.

    Claims must be submitted within 48 hours of delivery, supported by photographs and order details via email at admin@pausrituals.com

    Shipping Costs

    • Shipping charges are non-refundable

    • Return shipping (if applicable) is the responsibility of the buyer

    Customs & Import Duties

    • Any customs duties, VAT, GST, or import taxes applicable in the destination country are the responsibility of the buyer and are non-refundable.

    Approved resolutions may include replacement, store credit, or refund at our discretion.

Interested in stocking PAUS?